Privacy Policy

Privacy Policy

1. General

A) This website with the URL and Mobile Applications (SoloGo iOS & Android Applications) are operated by "SOLOGO GLOBAL PRIVATE LIMITED." We are committed to protecting and respecting your privacy. We collect your personal information and process your personal data in accordance with the IT Act, 2000 (21 of 2000), and other national and state laws related to the processing of personal data. Please read the following carefully to understand our views and practices regarding your personal data.

B) We collect your personal information to provide and continually improve our products and services.

C) Our privacy policy is subject to change at any time without notice. To stay updated on any changes, please periodically review this policy.

D) All partner firms and third parties working with or for us, with access to personal information, are expected to read and comply with this policy. No third party may access or process sensitive personal information held by us without first entering into a confidentiality agreement.

2. How We Collect Information

A) Directly from you and through this site: We collect information through the website when you visit. The data we collect depends on the context of your interaction with our website.

B) Through business interactions: We may collect information through business interactions with you or your employees.

C) From other services: We may receive information from other sources, such as public databases, joint marketing partners, social media platforms, or other third parties, including:
I. Updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily.
II. Information about your interaction with the products and services offered by our subsidiaries.

3. Information We Collect

A) We collect information primarily to provide better services to all our customers.

B) We collect the following information from you when you use or sign up on our website: Name, email address, and mobile number.

C) When you visit our site, some information is automatically collected. This may include information such as the operating system (OS) running on your device, internet protocol (IP) address, access times, browser type, and the website you visited before ours. We also collect information about how you use products or websites.

D) We automatically collect purchase or content use history, which we sometimes aggregate with similar information from other customers to create features such as bestsellers, top-rated, etc.

E) The full Uniform Resource Locators (URL) clickstream to, through, and from our website (including date and time), cookie numbers, products and/or content you viewed or researched, page response times, downloading errors, length of visit to content pages, and interaction information (such as scrolling, clicks, mouse-overs).

F) We automatically collect information using "cookies." Cookies are small data files stored on your hard drive by the website. Among other things, cookies help us improve our site, our marketing activities, and your experience. We use cookies to see which areas and features are popular and to count visits to our site.

G) Most web browsers are set to accept cookies by default. If you prefer, you can choose to set your browser to remove cookies and reject cookies. If you set your browser to reject cookies, some features will be unavailable. For more information on how to reject cookies, see your browser's instructions on changing your cookie settings.

H) By using this website, you agree that we may advertise your feedback on the website and marketing materials.

4. How We Use Information

A) We use the information we collect primarily to provide, maintain, protect, and improve our current products and services.

B) We use the information collected through the website as described in this policy, and we may use your information to:
i. Improve our services, site, and how we operate our businesses.
ii. Understand and enhance your experience using our site, products, and services.
iii. Personalize our products or services and make recommendations.
iv. Provide and deliver products and services you request.
v. Provide, manage, complete, and account for transactions.
vi. Provide customer support and respond to your requests, comments, and inquiries.
vii. Create and manage the online accounts you maintain on our websites.
viii. Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
ix. Communicate with you about promotions, upcoming events, and news about products and services.
x. We may process your personal information without your knowledge or consent where required by applicable law or regulation for the purpose of identity verification or for prevention, detection, or investigation, including of cyber incidents, prosecution, and punishment of offenses.
xi. Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.

5. Data Transfer

A) Information about our users is an important part of our business, and we take due care to protect it.

B) We share your data with your consent or to complete any transaction or provide any products or services you have requested or authorized. We also share data with our affiliates and subsidiaries and with vendors working on our behalf.

C) We may employ other companies and individuals to perform functions on our behalf, including fulfilling orders for products or services, delivering packages, sending postal mail and email, removing repetitive information from customer lists, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring credit risk, and providing customer service.

D) These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes. They must process personal information in accordance with this privacy policy and as permitted by applicable data protection law.

E) We release account and other personal information when we believe it is appropriate to comply with the law, enforce or apply our conditions of use and other agreements, protect the rights, property, or safety of us, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

6. Cookies

F) If you prevent the storage of cookies by choosing a "disable cookies" option in your browser settings, this may limit the functionality of our service. However, this choice is yours to make.

7. Data Security

A) We take all necessary precautions to protect our customers' data. Technical measures are in place to prevent unauthorized or unlawful access to data, as well as accidental loss, destruction, or damage to data. Employees handling data are trained to protect it from illegal or unauthorized usage.

B) We work diligently to protect the security of your information during transmission by using secure sockets layer (SSL) software, which encrypts the information you input. SSL ensures that sensitive information, such as credit card numbers, UIDs, and login credentials, is transmitted securely.

C) We adhere to the Payment Card Industry Data Security Standard (PCI DSS) when handling branded credit cards from major card schemes.

D) We maintain physical, electrical, and procedural safeguards related to the storage, disclosure, and protection of personal customer information.

E) We take responsible steps to help protect your personal information to prevent loss, misuse, unauthorized access, disclosure, alteration, and destruction. It is your responsibility to protect your username and password to prevent anyone from accessing or abusing your accounts on our services.

F) It is important for you to protect against unauthorized access to your password, computers, devices, and applications. Please remember to sign off when you finish using a shared computer.

G) The information you provide to us is stored on our secure servers. We have implemented appropriate physical, technical, and organizational measures designed to secure your information against accidental loss and unauthorized access, use, alteration, or disclosure. Additionally, we limit access to personal data to those employees, agents, contractors, and other third parties with a legitimate business need for such access.

H) Information collected from you will be stored for the period required to complete the transaction entered into with you or as mandated by applicable laws.

8. Links to Third-Party Sites/Apps

Our site may, from time to time, contain links to and from other websites or third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms regarding the collection and privacy of your personal data. We do not accept any responsibility or liability for these policies. When you leave our site, we encourage you to read the privacy policy of every website you visit.

9. Social Networking Plugins

This website incorporates plugins and/or buttons for social media networks to allow easy sharing on your favorite social networks. These plugins are programmed not to set any cookies when accessing the page to safeguard users' privacy. Cookies may be set if you voluntarily use the plugin. The collection and use of information obtained through the plugin are governed by the respective privacy policies of the social networks.

10. Sharing of Personal Information

We do not share your personal information with third parties without your prior consent, except in the following circumstances:
I. With third parties who work on our behalf, provided such third parties adhere to the data protection principles set out in the IT Act, 2000 (21 of 2000), and other applicable legislation, or enter into a written agreement with us ensuring that the third party provides at least the same level of privacy protection as required by such principles.
II. To comply with laws or respond to lawful requests and legal processes.
III. To protect the rights and property of us, our agents, customers, and others, including enforcing our agreements, policies, and terms of use.
IV. In an emergency, including protecting the personal safety of any person.
V. For the purpose of a business or asset transaction, which may include mergers, financing, acquisitions, divestitures, or bankruptcy transactions or proceedings.

11. Children

If you are under 18 or the age of majority in your jurisdiction, you may only use our website with the consent of your parent or legal guardian. In many cases, we will not be liable for any cause of action that arises due to non-compliance with this action.

12. Your Information Choices and Changes

A) You have choices regarding the collection and processing of your data by us. You can access your personal data and opt out of certain services provided by us. In some cases, your ability to control and access your data will be subject to applicable laws.

B) You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as emails about our ongoing business relationship. You may also send requests regarding your preferences, changes, and deletions to your information, including requests to opt out of sharing your personal information with third parties, by sending an email to the email address provided at the bottom of this document.

13. Changes to This Policy

We may change this policy from time to time. If we make any changes to this policy, we will update the "last updated" date above. By continuing to use our services after such changes have been published, you agree to accept the revised policy.

14. Newsletter

A) Following subscriptions to the newsletter, your email address is used for our advertising purposes until you cancel the newsletter. Cancellation is possible at any time. The following consent has been expressly granted by you separately or possibly in the course of an ordering process: "I am accepting to receive newsletters from this website." You may revoke your consent at any time with future effect. If you no longer want to receive the newsletter, simply unsubscribe by clicking on the unsubscribe option provided in the email footer.

If you have any concerns about privacy or grievances with us, please contact us with a thorough description, and we will try to resolve the issue for you.

Write to us at:

Please communicate in the English language for all inquiries and correspondence.